Before an update
Create a current recovery point and test changes on staging.
Read the staging guideGiraffe Hosting
Website, Database & Email Backup Options
Keep a recovery point for the data your business relies on. Explore website, database and email backup options for your hosting plan.
Understand the backup service
| Backup option | Website files | Databases | |
|---|---|---|---|
| Timeline Backups on eligible plans | Daily snapshots; standard retention 30 days | Daily snapshots; standard retention 30 days | Check separate email protection |
| Timeline Backups Pro where available | 30-day file retention | 60-day database retention | Mailbox backup capability |
| Self-managed VPS | Arrange your own backups | Arrange your own backups | Arrange your own mail backup if running email |
Backup coverage depends on your plan and add-ons. Our team can confirm your retention period and whether website files, databases and email are covered.
Recovery depends on the data you need
Website files, database records and email messages are separate recovery needs. A WordPress or WooCommerce restore often needs a compatible file and database recovery point.
For an online shop, decide how many orders could be lost between backups and how you will reconcile payments, stock and external systems. Restoring an older database can remove data created after that snapshot.
Keep an independent recovery copy
Take a manual export before significant changes and keep a secure copy outside the live hosting environment. Include files, database exports and any mailbox data needed for recovery. A backup is useful only if you can access it and restore the required information.
Plan and test recovery
When something breaks
Identify the incident and select a clean recovery point before restoring.
Read the recovery planning article
Files, data and email
Understand the different parts of a complete business backup.
Read the backup scope articleFind the right backup coverage
Tell us which data you need to protect. We’ll help you choose backup coverage for your hosting package.
